![]() ![]() To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware I always print on Letter size plain paper, and have never changed the paper size in any dialog box. I have NEVER used index card stock neither the small 3x5 or 4圆 sizes nor what I assume is multi-card letter size stock. I have restarted both Mac and printer several times. I have tried the following to no avail: 1)Uninstall the HP software and reinstall fresh downloads 2) Download a firmware updater, which refused to install 3) Be sure the paper tray was full 4) Open and close the paper tray, and be sure that Paper Type is set to Plain Paper 5) Review ALL the settings in the Print dialog box 6) Use "Reset Printing System" in the Mac's System Preferences. Several steps in the Print dialog box - every time I want to print! If I correct the settings and save the document, it resets to Index Card Letter the next time I try to print. I have to manually change the paper size to Letter and then select two-sided. Recently, when trying to print from several Mac apps (Word, Excel, Numbers, perhaps more), the default paper size in the Print dialog box sets itself to Index Card Letter, and Two-Sided is turned off. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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